Student Usernames and Passwords
If a student forgets their username, you can look it up from your Teacher Dashboard. First, login to your teacher account and navigate to the classroom where your student is enrolled. 

Then, click Add & Manage Students to view your roster. 

You'll see student usernames and can reset their passwords. 

You can also remove students from your classroom, edit their ability level, or edit their project groups. 

Teacher Usernames and Passwords
Your email address is not necessarily your username. If you are having trouble logging into PenPal Schools and can’t remember your username, contact our support team at

To change your password, click on the profile picture in the upper right hand corner of the screen. Then, click Change Password. This will allow you to create a new password. 

Additional Questions & Answers

“What if I need to change a username?”
It is difficult to change usernames, but sometimes it needs to be done. If a student has an inappropriate username or if a username was entered incorrectly, our support team can help fix it for you. Contact them at

“Will PenPals see my students’ usernames?”
No, PenPals will not see students’ usernames.

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