Students

The information that students share in their profiles is visible to PenPals, so it’s important that students have a great profile and share information about themselves safely. You can find helpful mini-lessons about digital citizenship and online safety in our 21st Century Skills Toolkit

To edit a student profile, students should login and click on the profile picture in the upper righthand corner of the screen. Then, click View/Edit Profile. This will open the student profile page where a student can edit their profile image, age, and bio.

Once students has finished updating their profile information, they click save. Now, their PenPals will be able to see their updated profile! (If students are having trouble seeing their edits, they should refresh the page.)

Teachers

Teachers can edit their profiles in the same way. First, click on the profile picture in the upper right-hand corner of the screen. Then, click View/Edit Profile. Once you’ve finished updating your profile, click save

If you would like to change your username or the email address associated with your account, email support@penpalschools.com.

Additional Questions & Answers

“I moved schools. What do I do?”
Update your profile to change your school. 

“What if I can’t find my school name?”
If your school is listed on Google Maps, you will be able to find it in our database. Try searching for your school name as it is listed on Google Maps. If you still have trouble finding your school name, contact our support team at support@penpalschools.com

“My administrator changed and I need to update their contact information.”
Contact our support team at support@penpalschools.com to update your administrator’s information. 

“I notice a PenPal’s profile is inappropriate. What do I do?”
You can report the inappropriate profile to our support team at support@penpalschools.com. Please tell us the name of the student, their project, and send us a screenshot of their profile. 

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